(Introduction)
With this step your team will learn:
Why is the Greeting so important?

When does the First Impression occur?

What makes an effective introduction?

What are the key ingredients that must
be included in all of your greetings?

What type of greeting should be used
in the following settings:
Face to face
Telephone
“An effective introduction should
arouse interest. It should capture the
attention of your audience and
prepare them to give favorable
consideration to what follows.”
Letter Writing
Internet
Ask ten people what the first step of a sale is and a majority of them will say, "The
Greeting." Set your team ahead of the pack. Let them learn the real value of the
properly executed introduction. Get
Dr. AnswerMan's Original Recipe Secret
Formula
and say "Hello" to increased revenue!
Don't let your Guest's First Impressions be your Worst Impressions . . . Call the Doctor!
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The second step
Get the Guide
II. Greeting
An effective
Greeting is more
than just saying,
“Hello” or “How
may I help you.”
The Greeting
starts even as
you approach
the person you
wish to  address
. . . or as they
approach you.
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