
| (Introduction) |
| “An effective introduction should arouse interest. It should capture the attention of your audience and prepare them to give favorable consideration to what follows.” |
| Don't let your Guest's First Impressions be your Worst Impressions . . . Call the Doctor! |
| Thanks for Visiting. We are Glad You are Here! |


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| The second step |
| II. Greeting |
| An effective Greeting is more than just saying, “Hello” or “How may I help you.” The Greeting starts even as you approach the person you wish to address . . . or as they approach you. |