The Plan
www.doctoranswerman.com
Marshall-Hoffman Associates
1.)  The purpose of Dr. AnswerMan's Original Recipe Secret Formula® is to:

- assist you to maximize all of your sales opportunities using the Six Simple
Steps,  
- increase the capture ratio of your front line sales staff and
- improve overall Guest Satisfaction by "Bridging the "Hospitality Gap" and
remembering that service is delivered ONE GUEST AT A TIME.

2.)  the AnswerMan System will guide you to achieve these goals through
implementation & mastery of uniform Process Maps designed specifically for
sales and service staff following Proven Sales & Service Formulae.

3.)  The primary targeted beneficiaries of Dr.AnswerMan's Secret Formula® will be
your Customers, then your front line employees applicable to businesses and
offices in the hospitality industry (hotel/motel/foodservice) or other customer
service based operation (dental, medical, insurance, utility, governmental and
other service offices). Finally, the ultimate beneficiaries are the owners and
management staff who will reap the rewards of an operation optimized by
Dr.AnswerMan's Secret Formula®

4.)  the AnswerMan System employs a multifaceted approach utilizing the
following tools to accomplish the stated goals:












5.)  We will be the Preferred Program for those who wish to build their sales by
"Bridging the Hospitality Gap" through implementation of Dr. AnswerMan's
"Service Philosophy".

6.)  We will build our reputation based on the solid, positive results realized by
our clients and partners as they continuously benefit from the personal
attention, warm professionalism and detail oriented approach that we apply to
each and every individual request.

7.)  He who is desirous of growth must be willing to Invest in Himself. Join the
Best. Become World Famous for Super Star Service. Invest in Your Staff, Your
Self & Reach for the Stars with R.L.Hoffman & associates and the Dr.
AnswerMan's Original Recipe Secret Formula !
Everyone Wins!!!
More Money leads
to Happy
Employers
- Specialized Text Books and Exercises
- On Site Training
- Role Playing Scenarios
- Call Scripts
- Mystery Shoppers
- Audio, Video  & Multi Media Programs
- Personal One-on-One Coaching
- Re-enforcement Training, Follow Up Programs
- and more . . .
R.L.Hoffman & Associates
350 Cape Avenue
Saint Augustine, FL 32084
(904) 547-2350
R.L.Hoffman & Associates