In the Kitchen

www.doctoranswerman.com

R.L.Hoffman & Associates

Section III - Working in the Restaurant
Hospitality is more than "heads in beds" and "feets in sheets."
Many sales and service training and reinforcement programs often
neglect the Food Service industry in the design of their programs
offering a generic program that satsfies none. Finally, a program
just for you!
Nowhere is there an industry more in need of Dr. AnswerMan's
Secret Formula.
Dr. AnswerMan's Six Simple Steps work in the kitchen and in
the dining room with amazing results!
Turnover in the QSR sector of the food service industry is so
disproportionate at times as to be anecdotal. Is the answer to
just hire more and more so-called "cheap" low-skilled or no-skilled
part timers and attempt to pour more in the top as the
disgruntled and disenchanted continually fall out of the bottom of
a failing system? WARNING! The individuals falling out the
bottom or suffering from the "resigned but still on payroll"
syndrome are taking your customers with them as they fall. The
customers do not follow the individuals serving up the heaping
helpings of cool indifference, but they both depart through the
same door, never to return. Witness the mass exodus of
customers from the bastions of QSR such as McDonald's in recent
years. The values of fast, friendly and clean have been replaced
by slow, indifferent and ... well, just plain 'un-clean.'
Dr. AnswerMan has a special program for Restaurants - and
specifically QSR locations - designed to put your operations
back into the realm of the Guest Service SuperStars!